Chapter 261: 【261】Patient family complaint Chapter 261: 【261】Patient family complaint Upon hearing what Xie Wanying said, the family member had a sudden realization, “So it’s , did Dr. Tan later think that my husband’s chances of survival could be higher?”
Xie Wanying smiled and nodded her head.
The family member was also very pleased and took her hand saying, “Dr. Xie, we know that Dr. Tan and the others are very busy and they asked us to find Dr. Luo. But when Dr. Luo is not available, and we can’t find her, is it okay if we turn to you instead?”
Who should take charge of a bed should be arranged by a teacher. Xie Wanying didn’t have the chance to respond to the family member when she heard that the shift was ending and she went to the office first.
The shift change meeting began, just like the previous two days without Director Shen, it ended as quickly as lightning. Each team proceeded to make their rounds separately. The surgery this morning was not major, and it was scheduled to start later due to accommodations made by the operating room.
Tan Kelin led a team and they could take their time making rounds.
During the doctor’s rounds, family members are not allowed in the patient area. But today, the family of the patient in bed 3, who was on his first post-operative day, was allowed by the doctor to stay in the ward for special care.
The group walked to bed 3 where the family directly addressed Tan Kelin, “Dr. Tan, can we turn to Dr. Xie from now on? She’s easier to find.”
Luo Yanfen’s face instantly turned an ugly shade of green.
Hearing the family’s words, Tan Kelin placed his hands in the pockets of his white coat and asked, “Who was previously in charge of bed 3?”
Members of the same team sometimes help each other, but at times there’s a need to pinpoint the person responsible for the bed, as was clearly the case now. The staff doctors are very busy, and the responsibility of overseeing the beds is usually handed over to interns and residents because it is one of the learning tasks that medical students must complete during their rotation.
Sun Yubo recalled, “It was Luo Yanfen, she’s in charge of beds 1 to 3.”
Luo Yanfen defended herself, “Teacher, I stood right here this morning. She didn’t say a word to me, nor did she say she was looking for me.”
In her heart, she was infuriated by the family members to the point of near death.
She couldn’t understand how these family members had the gall to lie through their teeth. She clearly made a ward round this morning to check on the patients; where did this invisibility come from?
“Did she come this morning or not?” Tan Kelin turned back and inquired of the family, wanting to thoroughly understand the situation.
As a teacher, one needs to ascertain what the problem is to avoid wrongfully accusing anyone.
“She stood there, but she wouldn’t talk to us,” the family spoke the truth.
“If you have any issues, you can ask me, as a doctor, I can answer your questions; I’m not here to chat with you,” Luo Yanfen said angrily to the family while glaring at them. Did this family think that doctors like greenhorn Xie Wanying have all the time in the world to chat with them?
“I don’t know how to ask you doctors about problems. Shouldn’t you doctors ask me first, to understand my husband’s condition, so I would know how to talk to you?” the family retorted grievously, “Like Dr. Xie did, then I would know how to talk to you.”
“Are you implying that I need to chat with you first?” Luo Yanfen stomped her foot in frustration.
The others watched as she lost composure.
Tan Kelin’s gaze turned cold as he said, “You, leave.”
Luo Yanfen’s complexion turned ashen in an instant.
Teachers’ orders are not to be defied, so Luo Yanfen, huffing with anger, turned and walked out.
Pulling a stethoscope from his pocket and placing the earpieces in, Tan Kelin carefully listened to the patient’s heart, lungs, and bowel motility. The others could not read any emotional fluctuations on his face. After the examination, he raised his head to ask the family, “Do you have anything else to say to me?”