The clerk, realizing the issue was beyond his pay grade, had no choice but to actually pick up the phone on his desk, "Hello, Manager Xu, there is a miss downstairs looking for you."
"We have never seen her before; she says she has something for you. Why don’t you come down."
In the hotel, actually there are hotel rules. If an employee cannot handle the work at hand and then needs to call the manager, usually this means the employee would be fined or even fired.
Therefore, when the clerk called the manager, he specifically mentioned that this young lady was looking for him with a matter.
Upon hearing this, the person on the phone paused for a moment, then responded, "I understand, I’ll come down right away." And then he hung up.
The customer comes first, and this will always be the highest principle of a five-star hotel.
Hence, Ye Ning only waited in the lobby for a few minutes before she saw a middle-aged man dressed in a suit stepping out of the elevator.
"Hello, Manager Xu, my name is An Ning, and I am the president’s assistant at Ou Group. I’m here to ask you for a favor."
The president’s assistant at Ou Group?
As soon as these words were spoken, the middle-aged man, who just a moment ago had shown a hint of perfunctory impatience, immediately became very respectful, "Hello, hello, my apologies, these people are relatively new to the hotel. If there was any neglect in our earlier conversation, please forgive us."
The hotel manager’s attitude changed dramatically within a few seconds.
Pleased, Ye Ning followed him to the meeting room next to the hotel lobby, and without beating around the bush, she went straight to the point, "The thing is, our president has asked me to inquire about the occupancy record of room 999 on the ninth floor on the thirteenth of June five years ago. Could you show it to me?"
Five years ago? Room 999?
The manager frowned slightly at the request, "I’ll have to look for it. It’s been a long time since then, I need to retrieve the records."
Upon hearing this, Ye Ning let out a sigh of relief, "No problem, I’ll wait here for you."
"Alright, please wait a moment!"
The manager agreed and immediately went to retrieve the records.
Five years ago, technology wasn’t as advanced as it is now. Although many hotels had systems, the real archives were still paper-based, as this didn’t take up as much storage space.
So, Ye Ning sat in the meeting room, sipping on the coffee in her hand and staring out at the rainy night, lost in thought.
This wasn’t a hotel located in a bustling downtown area; there were not many buildings around, and the traffic on the road in front of the hotel was sparse. However, judging by the luxury cars parked outside the main entrance, it seemed the hotel did good business with a regular clientele.
After about ten or so minutes, she finally heard footsteps approaching the meeting room, so she quickly looked up, only to see that the manager who had just left had come back in with a laptop.
"Miss An, perhaps you’d better search for it yourself. The information is too plentiful; it’s a bit messy from when it was copied from the system."
Upon seeing this, Ye Ning stood up quickly and took the laptop from him, "All right, thank you very much, that’s really helpful. Don’t worry, I’ll just take a glance, I won’t take any pictures or do anything."
The manager smiled, "You are from Ou Group, how could I not trust you?"