I Almost Started Talking Heatedly About Customer Service
“We should stop at Mr. Kalis’s store on the way there. I took the liberty of bringing the herbs with me.”
“You did… Thank you.”
Apparently, Ms. Lyra had loaded the herbs into the carriage.
I had been hoping that someone in the mansion would hand them over to Nick, but Ms. Lyra had expected us to stop by the store.
She was a capable maid.
“Well, I will follow after you in just a moment. Please go ahead to Mr. Kalis.”
“Yes, thank you. Let’s go, Ms. Lyra.”
We left the butler and the carriage and hurried on to Mr. Kalis’s store.
As we hadn’t seen him on the way, it was probably fine. But I wanted to get there before he departed for the mansion.
“Oh? Mr. Takumi. What can I do for you today?”
I saw Mr. Kalis making preparations in front of the store, and so I called out to him.
Mr. Kalis turned to us with a puzzled expression.
Well, we hadn’t told him that we were visiting.
“We had business in this town, and so I thought that I’d bring the herbs as well.”
Thank you for being so considerate. Your herbs have been received very well, and they are practically flying off the shelves.”
Mr. Kalis accepted the bag of herbs and could not stop laughing.
While it was probably the fact that they were proper herbs that were effective, unlike that other store, it was still nice to have your work praised.
“Huh? It’s you, brother. Why are you here? I was just about to go to the mansion.”
“Nick. I happened to have business here. And so I delivered them for you.”
As I was talking to Mr. Kalis, Nick came out of the store with an expression of surprise.
I was relieved to see that he hadn’t departed yet.
“Mr. Kalis. Has Nick been working hard? Judging by his regular visits at the mansion, he seems to be doing his job.”
As it was a good opportunity, I decided to ask Mr. Kalis about him directly.
I had heard from the other clerks, but perhaps they had differing opinions.
“Surprisingly, he is doing his job. As he only just started, there is a lot to learn. But I would have expected a lot less from such a violent man.”
Nick chuckled with an embarrassed expression as he scratched his head.
Hmm. That was better than I was expecting.
“So, did he do something after all?”
Mr. Kalis paused with a stern expression.
“He really must learn how to deal with customers properly… He was quite rude towards them the other day.”
“Oh, that… No, it was the customers fault. They were whining about your herbs, brother…”
“Ha… Nick… Regardless, you have to be polite when dealing with customers.”
There would always be people who had unreasonable complaints.
I suppose Nick was just offended on my behalf, but this was still a customer.
Besides, other customers might have been watching his reaction… You had to be very careful.
Up until recently, he was quick to argue and fight without thinking of the consequences, and so he had to be taught when it came to such things.
“Mr. Takumi, we should be…”
“Ah, pardon me. Mr. Kalis, can I leave it to you then?”
“Yes, don’t worry. Customer service is something I can beat into him.”
“We must leave then.”
“Yes, thank you for delivering the herbs.”
“See you later, brother!”
Ms. Lyra reminded me that we had to go to the orphanage.
I didn’t want to keep Milina waiting… And so I left Neck in Mr. Kalis’s hands, and the two of us left the store and headed towards the orphanage.
“No, not at all. But it looked like you were going to start lecturing Nick, and so I had to intervene. We still have some time.”
“I see. But I’m glad that you stopped me.”
I talked with Ms. Lyra as we made our way to the orphanage.
We reunited with the butler shortly after leaving the store.
As for Ms. Lyra’s fear, I could not deny that I would have likely become carried away as I instructed him…
“Excuse me. We came to pick up Milina.”
“Ah, Mr. Takumi. Thank you for coming. Milina and the headmistress have been waiting for you.”
When we arrived, we were greeted by the woman who was sweeping the entrance.
I think…she was the same person who was here last time.
I couldn’t help but imagine Milina waiting restlessly, and I chuckled as we were let in.
“Excuse me, Ms. Anna. We have come to pick up Milina.”
“Thank you for coming, Mr. Takumi.”
“I’ve been waiting for you, master!”
We were led into a drawing room.
I then greeted Ms. Anna and Milina.
Upon seeing me, she broke into a bright smile and rushed towards us.
She must be very impatient.
“Are you ready to leave?”
“Yes. I have all my things together!”
“Mr. Takumi, please…take good care of her.”
“Yes. You have nothing to worry about.”
Milina picked up some of her things and left the room.
And then Ms. Lyra went to help her.
I assured Ms. Anna that I would take full responsibility for her, and nodded.
She bowed deeply in reply, and then I too left to help Milina.
“Yes. I never had much to begin with.”
Together, we were able to carry all of her luggage, and so we stepped out of the orphanage.
As furniture would be provided for her at the mansion, she only needed her clothes and small personal belongings.
But while Milina assured us that she didn’t have much, she was still a girl, and so it was actually a decent amount.