He did his best to speak well of Shangguan Yan.
But not too obviously.
Otherwise, it would have the opposite effect.
In that situation, at least nine out of ten doctors would misdiagnose it as a heart disease.
A misdiagnosis itself isn't much, because the situation was urgent and there were no testing instruments available, a misjudgment is inevitable.
The problem lies in the fact that after the misdiagnosis, the child's ribs were also broken.
Together, it's like a clump of mud that has fallen onto the crotch of pants.
It's not feces, but people take it as such.
If Shangguan Yan admitted to this, he would have to carry the stigma of being an incompetent doctor.
"Relatives went to the hospital and he did not come forward immediately which was indeed wrong. However, we should also understand his difficulties. He is a renowned oncologist with a reputation to uphold. Unlike someone like me, who is just a junior resident, reputation doesn't really matter."
The words Zhou Can said were quite fair.
He did not use official jargon like other mediators.
Instead, he was as sincere, frank, objective, and fair as possible.
"Mr. Wu, if possible, I would like to request that you give Dr. Shangguan a chance to rectify his mistake. At least his initial intent to save someone was very noble, and he did his utmost in the rescue process. If a doctor's career is ruined over a rescue error, who would dare to easily save someone in the future? In the past, many people would help an elderly person who fell, but now, who dares to do so easily?"
Zhou Can was not being alarmist.
The issue concerns the vested interests of the medical community, and he must return kindness for the wrong done, using his beneficial status to speak a few words of justice for Dr. Shangguan.
Mr. Wu was deep in thought.
After a moment, he looked up at Zhou Can, his face showing a trace of admiration.
"Mr. Zhou made me comprehend the nobility of a doctor with my soul today. To tell the truth, I didn't plan to make a fuss about this matter. I just didn't want to swallow the loss in silence and wanted the hospital to give an explanation. Even if the doctor involved came out to apologize to me, that would have been enough. After all, it's you who saved my son. Compared to my son's life, what's a few broken ribs?"
Mr. Wu's thoughts were indeed almost exactly what Zhou Can had guessed.
He just wanted an apology.
Only to blame Vice Dean Bai, Vice Director Yin, and others were overly optimistic, thinking that power and influence could handle everything.
In the end, a small incident was dragged into a very serious matter.
"Thank you for your understanding and forgiveness. I will now call the doctor involved to come and apologize. What do you think? He actually already regrets it. It is just that I felt he should not be disheartened, that we cannot allow him to shy away from rescuing patients in the future. That's why I took the initiative to come and mediate."
Zhou Can spoke frankly.
"Ha ha, you are very straightforward! Clearly cunning, but you deploy it openly, which makes it comfortable and acceptable. Not like those mediators from your hospital, each one talking big and being so hypocritical."
Mr. Wu grew even fonder of him.
"It is not their fault. After all, that's the bowl of rice they eat! Oh, right, regarding the media journalists, could you possibly do Dr. Shangguan a favor and maintain his dignity, not ruining his future?"
Zhou Can seized the moment to make one last request.
"Brother has spoken, what more is there to say? Don't worry about the media, I'll handle it myself."
Mr. Wu went from addressing him as Dr. Zhou to brother directly.
Who knows what this man actually does?
He always seems to carry a certain unrefined righteousness typical of the streets.
Zhou Can immediately called Director Lou, asking him to send Dr. Shangguan over.
He did not call Director Xin but Director Lou, showing his judgment in dealing with people.
This was a matter of attitude.
Calling Director Lou showed appreciation for the rescue.
Had he called Director Xin, Director Lou would have felt like an outsider.
It's like bypassing the middleman after a successful collaboration, which is clearly against the rules.
Being versed in human emotions and relationships is a profound study.
If one doesn't learn it well, they'll struggle at the bottom for life. If mastered, beneficial connections are everywhere, friends in every direction.
Before long, Dr. Shangguan arrived.
He walked in and without saying another word, bowed to Mr. Wu.
"I'm sorry, I'm sorry, it was my fault! I was the one who pressed and broke the child's ribs, and I'm willing to take full responsibility and cover all treatment costs."
Dr. Shangguan had already braced himself for the worst.
Now, with Zhou Can mediating, there had been a significant turn of events, and he truly felt a renewed lease on life.
"One apology is enough. My family is not short of money. After listening to Dr. Zhou's words, I now understand the difficulties doctors face. There's no need to mention the treatment costs anymore. I am incredibly grateful that you saved my son's life."
Mr. Wu was not an unreasonable person.
What he wanted was nothing more than fair treatment.
He did not want to be treated like a fool.
At this point, the matter was essentially resolved satisfactorily.
Director Xin personally represented the hospital in expressing the sincerest apologies to Mr. Wu and his family. Although Mr. Wu did not require Dr. Shangguan to compensate, nor did he insist on the hospital giving further explanation.
The hospital was very sensible, waiving the treatment fees for Mr. Wu's child.
Mr. Wu's family was very satisfied with this outcome.
In front of the media journalists, he told them that after a deep understanding, he realized it was a beautiful misunderstanding. The incident occurred because of the doctor's eagerness to save the patient, coupled with the child's fragile ribs, which led to minor fractures during the cardiopulmonary resuscitation.
He not only declined to hold the doctor responsible but also used the media to express his gratitude to the doctor for his bravery in saving lives.