"San Ge, what a coincidence that we’ve run into a problem – there’s something wrong with this soup base!" Bai Xiao pointed to the bottom of the pot.
Wang Sanxi understood at once; anyone might be coming to pick a fight, but Bai Xiao definitely wouldn’t be.
He was well aware that when the eldest brother talked about Bai Family’s spicy hotpot, half of it was Bai Xiao’s own establishment.
It would be absolutely impossible for someone to deliberately create trouble for themselves.
He picked up a spoon and tasted some of the broth from the pot.
A look of embarrassment crossed his face – today’s broth seemed to have an unusually rank and gamey taste. If not pointed out, it might have been completely overlooked, but the moment one tasted it, the flavor was unmistakable. Once it hit the palate, it gave one the urge to gag and vomit.
"This... this..."
Even he could tell something was off, let alone other customers.
"This soup base was freshly made today; our soup bases are prepared fresh daily, every morning we get fresh chicken and bones delivered, so this problem should not have occurred," explained Wang Sanxi, unable to figure it out himself.
Bai Xiao shook his head.
"I’ve just seen that the first floor isn’t full yet, only some customers in private rooms on the second and third floors have been served the base. We need to find an excuse to withdraw it, and for those who haven’t been served yet, ask them to wait a bit. Take me to the kitchen now."
We must clear up the matter; if the broth has had this taste since day one, then Wang Sanxi is to blame. But it’s clear that Wang Sanxi was completely unaware, and if such a situation occurred occasionally, then it must be the kitchen’s broth master at fault.
So, it was imperative to resolve this. If customers continued to consume this flavor, many clientele would likely not return.
Such a taste could no longer be called delicious, but rather nauseating.
Wang Sanxi hurriedly led Bai Xiao, He Weng, and Xiaohe straight to the kitchen.
Before even reaching the kitchen, they were already approached by a waiter.
And his floor manager too.
"Manager Wang, there’s a problem. Many customers today are complaining that our clear soup base tastes very fishy. Quite a few of them have asked for refunds. I told them we would remake it, but they no longer want to eat it," said the waiter.
"Manager Wang, I’ve also encountered the same issue with my customers. One tasted a bite and immediately spit it out. They say our food is unclean and are demanding refunds," said the floor manager.
Indeed, there was already a lot of noise and commotion among the customers in the private rooms on the second and third floors. Refunding money is not the issue, but if the reputation was tarnished, Bai Family’s spicy hotpot might have to shut down.
Bai Xiao made a snap decision and told Wang Sanxi, "Have all the waiters and managers personally explain to the customers that today’s soup ingredients were fresh, but the chef responsible for making the soup base is a newcomer and may have made some mistakes in the preparation. As a result, the product doesn’t meet everyone’s taste.
Now, change out the soup base for everyone immediately, guaranteeing that this time there won’t be any issues with it. Moreover, clearly explain to the customers that from now on, all orders up to today will be on the house. We sincerely hope for everyone’s fair judgment on the soup base they have tasted."
We absolutely cannot let these people leave after causing a scene, as the bad influence it might leave could not be rectified by any amount of money.
The waiters and the floor manager looked at each other, puzzled over who this girl was.
Wang Sanxi glared at them, "Hurry up, this is our Boss Bai."
All the waiters quickly returned to their respective rooms, painstakingly explaining to the customers; this explanation seemed to be barely acceptable, and many patrons calmed down.
All the waiters sprang into action, beginning to withdraw the soup bases from the tables.